At Zayterra Ventures (SMC-Pvt Ltd), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or purchase our products.

Information We Collect

• Personal Information: Name, email address, phone number, shipping/billing address (collected via forms or orders).
• Non-Personal Information: Browser type, device information, IP address, and cookies for website analytics.

How We Use Your Information

We use your information to:

• Respond to inquiries and provide customer support.
• Process and deliver orders.
• Improve our website, products, and services.
• Send promotional emails (if you opt-in).

Sharing of Information

We do not sell, rent, or trade your personal data. We may share it only with:

• Trusted service providers (e.g., couriers, payment processors).
• Legal authorities if required by law.

Cookies

Our website may use cookies to improve user experience and track analytics. You can disable cookies in your browser settings.

Data Security

We take reasonable steps to protect your data. However, no online transmission is 100% secure.

Your Rights

• Request access to your data.
• Request correction or deletion of your data.
• Opt-out of promotional emails at any time.

📧 For privacy concerns, contact us info@zayterra.com

Terms & Conditions

Welcome to Zayterra Ventures (SMC-Pvt Ltd). By accessing or using our website and services, you agree to these Terms & Conditions.

Website Use

• Content, images, and logos are the property of Zayterra Ventures and may not be copied or distributed without written consent.
• Users must not misuse this site for unlawful or harmful activities.

Products

• Zaylux products (gemstones & crystals) are sold as decorative, collectible, or jewelry-use items. Any spiritual/healing benefits are cultural in nature and not scientifically guaranteed.
• Zayvita products (herbal wellness) are not intended to diagnose, treat, or cure medical conditions. Always consult a healthcare professional before use.

Pricing & Payments

• All prices for local customers are displayed in Pakistani Rupees (PKR). Customers may pay via Cash on Delivery (COD), advance bank transfer, or other approved local payment gateways (such as Easypaisa/JazzCash).
• For international customers, prices are displayed and payable in United States Dollars (USD). All international orders must be paid in full prior to dispatch. Accepted methods include (international bank transfer, Wise, PayPal, or other secure online transfer methods).
• Orders placed under COD must be paid in full at the time of delivery. COD (Cash on Delivery) is not available for international shipments.
• Orders will only be processed once payment has been received and verified, except for local COD orders.
• Any applicable taxes, customs duties, or import charges are the responsibility of the buyer.
• Zayterra Ventures reserves the right to update pricing at any time; however, confirmed orders will not be affected by such changes.

Limitation of Liability

Zayterra Ventures is not liable for:

• Indirect or incidental damages
• Misuse of gemstones or herbal products beyond intended use
• Refund & Return Policy

At Zayterra Ventures, customer satisfaction is important to us.

Returns

• You may request a return within 14 days of receiving your order.
• Items must be unused, in original condition, and with packaging intact.

Refunds

• Approved refunds will be issued to the original payment method within 7–10 business days.
• Shipping costs are non-refundable.

Exchanges

• Exchanges are available for defective, damaged, or incorrect items.

Non-Returnable Items

• Opened herbal supplements, teas, or oils (for hygiene/safety reasons).
• Customized/bulk gemstone orders.

📧 To request a return: info@zayterra.com

Shipping Policy

Order Processing

• Orders are processed within 2–5 business days.
• You will receive a confirmation email once your order is dispatched.

Shipping Methods & Delivery

• Domestic shipping within Pakistan typically takes 3–7 business days.
• International shipping is available; delivery times vary by destination.

Shipping Costs

• Calculated at checkout.
• Customers are responsible for customs duties or taxes in their country.

Delays

• We are not responsible for delays caused by couriers, customs, or circumstances beyond our control.

📧 For shipping inquiries: info@zayterra.com

Disclaimer

The information provided on the Zayterra Ventures website is for general informational purposes only.

Gemstones (Zaylux)

• Our gemstones and crystals are authentic and sourced responsibly.
• Any references to healing or metaphysical properties are based on cultural beliefs and are not scientifically proven.

Herbal Products (Zayvita)

• Our herbal products are made with natural ingredients.
• They are not a substitute for professional medical advice, diagnosis, or treatment.
• Always consult a qualified healthcare provider before using herbal supplements, especially if pregnant, nursing, or on medication.

Limitation of Responsibility

Zayterra Ventures is not liable for:

• Misuse of products.
• Health outcomes not supported by scientific evidence.

By using our website and products, you acknowledge and accept this Disclaimer.